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Dermalogica want you to be delighted with their products. Occasionally though, we know you may want to return items.
We offer a 100% money back guarantee on Products returned for any reason. We`ll gladly accept returns for any Dermalogica products purchased from Dermalogica.co.uk and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. Please note: you will need to return any free promotional items as well to receive a full refund. Delivery charge is non-refundable.
Should you have a skin response to your product please also contact our customer service team as soon as possible.
All returns must be pre-approved by customer service first. Please email orders@dermaskincentre.com
At DermaSkinCentre, we strive to provide high-quality products, and we understand that, on occasion, issues may arise with your GHD (Good Hair Day) product. In the unfortunate event that you receive a faulty GHD product, we have established the following Returns Policy in accordance with UK laws:
If you believe you have received a faulty GHD product, please contact GHD directly within 28 days from the date of purchase. You can reach GHD customer support by calling 01924 423400. When contacting GHD, please provide your original purchase receipt and a detailed description of the fault.
GHD will investigate the reported fault and, if the product is found to be defective due to manufacturing or material faults, GHD will, at its discretion, repair or replace the faulty product. GHD will cover the cost of repairs or replacements.
If GHD determines that the product is faulty and needs to be repaired or replaced, GHD will guide you through the returns process. This process may include instructions on packaging the product securely and providing a return authorization number.
GHD provides a warranty period for its products, and the length of the warranty may vary depending on the specific product. Please refer to the warranty information provided with your GHD product for details on the coverage period.
This Returns Policy does not cover faults or damages caused by misuse, neglect, accidental damage, or normal wear and tear. The warranty does not cover products that have been tampered with or repaired by unauthorized third parties.
This Returns Policy is in addition to your statutory rights as a consumer under UK law. Your statutory rights are not affected by this policy, and you may have additional rights beyond what is outlined here.
For all inquiries regarding faulty GHD products and the returns process, please contact GHD customer support by calling 01924 423400.
DermaSkinCentre is committed to ensuring your satisfaction with our products, and we appreciate your cooperation in adhering to this Returns Policy. We value your trust in our brand and strive to resolve any issues promptly and efficiently.
You MUST register your GHD product first. Please register it here : GHD Register